FAQ
We have answered the most popular questions. If you didn't find an answer, we will gladly answer you by mail. Please write over to support@dessert-pay.com
  • Where do I start?
    Three easy steps:

    1. Download Dessert Pay app from Google Pay
    2. Create a Stripe account at Stripe.com or right from the Dessert Pay app
    3. Log in with your Stripe account in Dessert App app.
  • How do I log in with existing Stripe account, or make a new one from Dessert Pay?
    1. Enter any amount to pay, press Charge.
    2. The Stripe sign-in screen will open.
    3. Press the big blue button «Connect with Stripe».
    4. Here, you can sign in with your current account or create a new one.
    5. Swipe up and press "Sign up" Enter your email, full name, and password.

    For the new account, you will need to fill in business details for your account; it will take 5 minutes.
    Then press the «Authorize access to this account» button.
    You will be diverted to Dessert Pay immediately and could continue the payment process right away.
  • How to accept payments with Dessert Pay?
    1. Enter the amount to pay and press Charge.

    If you have set up the convenience fee% or tax% in settings, they will apply automatically to the amount.
    If you want to apply a discount, press the % sign, choose one of the configurable presets.

    2. Choose one of the payment options to provide card information:
    - manual input,
    - camera scan,
    - tap the contactless card to an NFC reader,
    - use a QR code,
    - send a payment link to the remote customer.

    After entering the card information provided, the transaction will be completed, and you will get a receipt. You can either save it or send it via email.
  • How to set discounts/ tax/ convenience fee?
    Discounts:
    Go to Settings, click on Discounts, then enter the percentage for the discount levels.
    You can also choose not to show discounts on the main screen.

    Tax:
    Go to Settings, click on Tax, and set the tax percent. Taxes will calculate automatically when you set them up in settings.

    Сonvenience fee:
    Go to Settings, click on Сonvenience fee, and set the required percentage. It will calculate automatically when you set them in settings.
  • What currencies are supported?
    Dessert Pay supports a variety of currencies, and you can set up which ones you want. Go to Settings, press Providers, press the Stripe button, press Currency, choose the currency you wish to use, and then press OK. Now all the transactions will be in this currency by default.

    You could also choose several currencies and switch between them using the small pointer symbol on the main Purchase screen where you enter the amount.
  • What payment options can I use?
    You can accept payments in-person by using contactless card reading by NFC, manual input, scan by the camera, or QR code.

    You can accept payments from remote customers using a remote pay link.
  • Can I use Dessert Pay for remote payments?
    Sure, you can share a remote pay link to a customer by any communication method you have: Email, messengers, text messages, Wi-Fi Direct, etc.
    The customer will get a link with all the payment information and will be able to pay using Apple/Google Pay or by entering the card information manually.
  • Do I get a receipt?
    You will get a receipt in your Stripe account.
    You could also get one from the Dessert Pay app on your phone and share it by email.
  • How do I issue a refund?
    Go to the Service screen, press Refund, choose the transaction you want to return, enter the amount.
  • Does Dessert store my information?
    Dessert Pay is safe, secure, and does not store or share any of your financial or account data during the payment processing. All the sensitive data is stored at Stripe - a very reliable PCI-certified payment provider.
  • It is my first Stripe transfer; when will I see the money in my bank account?
    The first payout usually goes within five business days (by the Stripe rules, it could be up to 14 days in some rare situations).
    All the subsequent transfers are happening on a rolling 2-day basis.
  • What should I do if something goes wrong?
    It would be best if you wrote to us at support@dessert-pay.com immediately, and we will help you as best as we can.